All our orders are delivered by Australia Registered Post or Direct Freight. Generally we will ship surfboards fins and smaller items by Australia Registered Post, and heavier bulky items (board bags & luggage) will be shipped by Direct Freight. Al
All orders are shipped from our warehouses in Coffs Harbour, NSW.
Generally, if you order before 8am AEST Mon-Fri we aim to dispatch your order the same day. Orders placed on public holidays or weekends are shipped the next business day. Please note massive sale events i.e. Black Friday, Christmas, and other holida
Sorry to hear this has happened!. Our customer service team can help get this sorted for you. Please reach out to our team here and provide the following information:. 1. Order Number. 2. Any correspondence with the freight company. 3. And case numbe
If your tracking number hasn't been updated within 3 business days, please reach out to our Customer Service team. We can submit an inquiry to the courier service to get an update on your parcel.**Please note orders are generally collected around 11
There may be a simple solution to this one!. If you purchased a Specialty Fin, we have recently made changes to the size ratings for this range. Previously, all Specialty Series fins were rated an XL. To better reflect fin sizing, we now have 3 new s