Send us an email and we'll get back to you as soon as we can (usually within 24 hours).

FCS Australia

Sorry to hear this has happened!Our customer service team can help get this sorted for you.Please reach out to our team <a href="https://www.surffcs.com.au/pages/contact-us?hcUrl=%2Fen-US">here</a> and provide the following information: 1. Order Number2. Any correspondence with the freight company3. And case numbers or reference numbers We will work to get this resolved for you!

Sorry to hear this has happened!. Our customer service team can help get this sorted for you. Please reach out to our team here and provide the following information:. 1. Order Number. 2. Any correspondence with the freight company. 3. And case numbe

My parcel has been Lost in Transit

Shipping & Delivery

General Shipping Info

How much is delivery (AU)?

Shipping to New Zealand

Shipping Costs

How long does delivery take?

How do I track my online order?

Delivery & Tracking

How do FCS ship my order?

Where do you ship from?

How long until my order is shipped?

My tracking number has not updated?

I've been sent the wrong size fin!

How do I earn points?

How do I redeem points?

I lost my voucher code. Where can I find it?

Do my Loop Rewards points expire?

Can I redeem my points in-store?

Can I combine points from my 2 email addresses?

I’ve changed my email address, can I transfer points?

How many points can be redeemed?

Where can I see my points and perks?

Can I transfer points to someone else?

If I return items back for a refund will I get my points back?

I made a purchase before I created an account, where are my points?

Is it free to sign up?

How do I create an account?

How do I reset my password?

I’m not receiving the “Forgot Password” link

I forgot to log in when I placed my order!

The nitty-gritty

Loop Rewards

How do I return a faulty product that I purchased through a retail outlet?

How do I return a faulty product that I purchased online in the FCS Store?

I've purchased the wrong item, can I return/exchange it?

What is the warranty on FCS Fins?

Can you fix my FCS luggage bag that's out of warranty?

Returns & Warranties

What FCS Fins are best for me?

Can I order a single/replacement fin?

Can I make a product suggestion?

Can FCS make custom fins for me?

Product Questions

How do I become a FCS distributor or re-seller?

Can I sell FCS Fins through my online shop?

How do I buy FCS Plug Systems (X2, Fusion, FCS II and Install Kits)?

General

What is FCS II?

Can I use FCS Fins with FCS II Fin Boxes?

How do I install and remove fins using the FCS II system?

Will the FCS II mechanism keep working over time?

Fin Terminology

FCS II Education

My parcel has been Lost in TransitUpdated 3 months ago