FREE FREIGHT applies to all orders over $100 (excluding products listed in the heavy items section below).
A $14.95 freight charge will apply for all products under $100. Heavy Items: **see rates in article

<p><strong><img src="https://attachments.gorgias.help/984vj29meB2PKGOZ/hc/Qq0jJY2DnmxeBWMO/2026040123-af6eb25b-b1ac-46bf-b2d1-5ca7b64df1bc-shipping-banner-help-desk.png" style="width: 641px;" class="fr-fic fr-dib"></strong></p><p><br><strong>FREE DELIVERY</strong> applies for all orders over $100 (<em>excluding sale soft boards</em>).</p><p>*A $14.95 freight charge will apply for all products under $100.</p><p><br></p><h3 id="express-post"><strong>Express Post</strong></h3><p><strong>Free Express Post delivery is available on all small items (fins, leg ropes, grips etc</strong>). Once shipped, orders in Metro areas should be received the next business day. This service takes 2-3 business days to most other areas.<br><br>Once your order is dispatched, you will receive an email with your tracking number and details on how to track your delivery.</p><p><br><strong>Full details can be found in our <a href="http://www.surffcs.com.au/shipping-delivery" rel="noopener" target="_blank">Shipping &amp; Delivery</a> section</strong></p>

How much is delivery (AU)?

FREE DELIVERY applies to all orders over $100 (see exclusions below). *For orders under $100, a $15 delivery charge will apply. *For remote area postcodes, a $25 delivery charge will apply for orders over $80. For orders under $80, a $30 delivery ch

<h2 id="isPasted" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://attachments.gorgias.help/984vj29meB2PKGOZ/hc/Qq0jJY2DnmxeBWMO/2026040123-fab5a396-969c-4d0a-a0d8-d8217cece3c5-shipping-banner-help-desk-nz.png" style="width: 614px;" class="fr-fic fr-dib"></h2><div style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div><div style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 style="margin: 0px 0px 1em; line-height: 1.4;" id="how-much-is-delivery">How much is delivery?</h3><p style="margin: 0px 0px 1em; line-height: 1.4;"><strong>FREE DELIVERY</strong> applies for all orders over $100 (<em>see exclusions below</em>).</p><p style="margin: 0px 0px 1em; line-height: 1.4;">*For orders under $100, a $15 delivery charge will apply.</p><p style="margin: 0px 0px 1em; line-height: 1.4;">*For remote area postcodes, a $25 delivery charge will apply for orders over $100. For orders under $100, a $30 delivery charge will apply.<br><br></p><h3 style="margin: 0px 0px 1em; line-height: 1.4;" id="bulky-items">Bulky Items</h3><p style="margin: 0px 0px 1em; line-height: 1.4;">We are currently unable to ship bulky items to NZ.<br><br></p><h3 style="margin: 0px 0px 1em; line-height: 1.4;" id="delivery-methods">Delivery Methods</h3><p style="margin: 0px 0px 1em; line-height: 1.4;">Generally, we will ship all items to NZ via DHL.<br><br>All deliveries are fully insured against damage.<br><br>**********</p><h3 style="margin: 0px 0px 1em; line-height: 1.4;" id="how-do-i-track-my-delivery">How do I track my delivery?</h3><p style="margin: 0px 0px 1em; line-height: 1.4;">All FCS deliveries have a unique tracking number and link which will be emailed to you when the order is dispatched. Delivery progress can then be tracked either via the&#xA0;<a href="https://www.dhl.com/au-en/home/tracking.html" title="DHL Tracking">DHL website here</a>.<br><br>**********</p><h3 style="margin: 0px 0px 1em; line-height: 1.4;" id="how-long-does-delivery-take">How long does delivery take?</h3><p style="margin: 0px 0px 1em; line-height: 1.4;"><strong>Small Items&#xA0;</strong>(fins, leashes, tail pads etc): In most cases, orders received before 7 am on a business day are dispatched via DHL the same day, &amp; received within 3-5 next business days in metro areas. For other areas please allow 5-7 days.&#xA0;<br><br><strong>Large Items&#xA0;</strong>(board covers, luggage):&#xA0;We will&#xA0;endeavour&#xA0;to have your product delivered as fast as possible. Delivery times vary depending on your location but generally allow up to 7 business days from receipt of dispatch confirmation&#xA0;to be sure.<br><br>**********</p><h3 style="margin: 0px 0px 1em; line-height: 1.4;" id="do-you-ship-internationally">Do you ship internationally?</h3>Purchases from the FCS Australian website can not be shipped to locations outside of Australia and New Zealand.</div><div style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;<br>FCS does operate out of the following regions.&#xA0;Please&#xA0;click on a region from the below list for full detail:<br>-<a href="http://www.surffcs.eu/" rel="noopener noreferrer" target="_blank">Europe</a><br>-<a href="http://www.surffcs.com/" rel="noopener noreferrer" target="_blank">USA</a><br>-<a href="http://www.surffcs.com/jp/index.aspx" rel="noopener noreferrer" target="_blank">Japan</a><br><br>For all other inquiries please contact us via our <a href="https://surffcs-au.zendesk.com/hc/en-us"><strong>Support Page</strong></a>.</div><div style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div><div style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div><div style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For more info please see:<br><a href="https://www.customs.govt.nz/personal/online-shopping/" id="isPasted">https://www.customs.govt.nz/personal/online-shopping/</a></div>

Shipping to New Zealand

Send us an email and we'll get back to you as soon as we can (usually within 24 hours).

FCS Australia

Shipping Costs

Shipping & Delivery

How long does delivery take?

How do I track my online order?

Delivery & Tracking

How do FCS ship my order?

Where do you ship from?

How long until my order is shipped?

My parcel has been Lost in Transit

My tracking number has not updated?

I've been sent the wrong size fin!

General Shipping Info

How do I earn points?

How do I redeem points?

I lost my voucher code. Where can I find it?

Do my Loop Rewards points expire?

Can I redeem my points in-store?

Can I combine points from my 2 email addresses?

I’ve changed my email address, can I transfer points?

How many points can be redeemed?

Where can I see my points and perks?

Can I transfer points to someone else?

If I return items back for a refund will I get my points back?

I made a purchase before I created an account, where are my points?

Is it free to sign up?

How do I create an account?

How do I reset my password?

I’m not receiving the “Forgot Password” link

I forgot to log in when I placed my order!

The nitty-gritty

Loop Rewards

How do I return a faulty product that I purchased through a retail outlet?

How do I return a faulty product that I purchased online in the FCS Store?

I've purchased the wrong item, can I return/exchange it?

What is the warranty on FCS Fins?

Returns & Warranties

What FCS Fins are best for me?

Can I order a single/replacement fin?

Can I make a product suggestion?

Can FCS make custom fins for me?

Product Questions

How do I become a FCS distributor or re-seller?

General

Can I use FCS Fins with FCS II Fin Boxes?

How do I install and remove fins using the FCS II system?

Fin Terminology

FCS II Education